Privacy Policy

Introduction

Serenewood Design Lab ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or interact with our services. Please read this policy carefully.

Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, password, and billing information.
• Profile information: educational background, design interests, and course progress.
• Communication: feedback, support requests, and survey responses.
• Technical data: IP address, device information, browser type, and usage analytics.

How We Use Information

We use the information we collect to provide, maintain, and improve our services. This includes personalizing your learning experience, processing payments, sending course updates, and analyzing site performance. We never sell your personal data to third parties.

Cookies and Tracking

We use cookies and similar tracking technologies to remember your preferences, analyze traffic, and deliver a better experience. Essential cookies are always active. You can control non-essential cookies through your browser settings. Our cookie banner allows you to accept or decline.

Information Sharing

We do not share your information except with trusted service providers (payment processors, email services) under strict confidentiality agreements, when required by law, or with your explicit consent. We never sell user data.

Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data against unauthorized access, alteration, or destruction.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You can also request a copy of your data by contacting us. You can opt out of marketing emails at any time via your account settings.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will post the revised policy on this page and update the effective date. We encourage you to review this page regularly.